Payments, Shipping, & Refunds

Payments & Security

All major credit cards as well as payments through PayPal.

This website is hosted by Shopify and is certified Level 1 PCI DSS compliant Level 1 PCI DSS is an information security standard for handling credit and debit card information.

Delivery Locations & Times

I currently ship all prints and other products internationally. 

In the U.S., prints are normally delivered within ten days of placing your order, however large metal prints in particular can take up to three weeks as they are custom made when you place the order and depend on the turnaround time of our printer. 

If you need the order rushed please email studio@awildlife.co and we will inquire about any fees and the turnaround time.

International orders require additional time as sometimes they can get held up at customs.

Note: Import duties may apply.

How Prints Are Shipped:

All paper prints are prepared for shipping with cotton gloves. Acid free paper is placed over the image to protect it from scratches when rolled. Depending on the size of the print, it will either be shipped flat or placed inside a thick, shipping tube with padding on each end.

Tracking:

A tracking number will be sent to you via email once your order has been dropped off with a courier.

Returns

As many print orders are produced through a third-party all sales are final.

However, please reach out with any issues, and we will be more than happy to address your concerns and try to work something out. 

All other products may be returned within 30 days as long as they have not been used or damaged. Email studio@awildlife.co to initiate a return.

A return shipping label will be forwarded to you via email.