FAQ
Prints & Framing:
Can print sizes and materials be customized?
For the most part, yes, custom sizes and materials are possible. Please send an email to: studio@awildlife.co
Is it possible to mat your prints?
For sure! Send us an email at studio@awildlife.co
Can you help with framing?
Yes, custom framing is available through our bespoke printer.
Please email us at studio@awildlife.co to arrange.
Do I need a frame for a metal print?
No, unless otherwise stated, or preferred, all metal prints come ready to be installed.
Is framing available for metal prints?
Yes, framing is possible with metal prints. Email us at studio@awildlife.co
Do you use glass or acrylic for framed prints?
We use acrylic glass for a variety of reasons. The first and most obvious being that glass is easily broken and can damage the print in the process of shipping or installation. Also, acrylic is said to provide better UV protection and is a bit clearer than glass.
Policies
What is your return and exchange policy?
As many print orders are produced through a third-party all sales are final.
However, please reach out with any issues, and we will be more than happy to address your concerns and try to work something out.
All other products may be returned within 30 days as long as they have not been used or damaged.
How to Initiate a Return:
Email studio@awildlife.co to initiate a return.
A return shipping label will be forwarded to you via email.
How long do prints take to ship?
I currently ship prints and other products internationally.
In the U.S., prints are normally delivered within ten days of placing your order, however large metal prints in particular can take up to three weeks as they are custom made when you place the order and depend on the turnaround time of our printer.
If you need the order rushed please email studio@awildlife.co and we will let you know about any fees and the turnaround time.
International orders require additional time as sometimes they can get held up at customs.
Note: Import duties may apply.
Tracking:
A tracking number will be sent to you via email once your order has been dropped off with a courier.
Disclaimers:
Color: Due to the fact that we all see color differently, as well as the fact that each screen displays color differently, sometimes the colors of the actual print will vary from what you see on your phone, tablet, laptop, or desktop.
Metal Print Edges: Please be mindful around the corners of metal prints and never rest the edge of the print against the ground. Lay flat, print side facing up, when it is not hanging on a wall. The corners can bend if care isn't taken, and can also be somewhat sharp. Take precautions when children are present.
Print Care:
Please take care when handling your prints. Oils from your hands can transfer to paper prints and damage to them. It's a good idea to wash your hands as well as wear a pair of fresh, white cotton gloves.
If a print arrives rolled please take care when unrolling. Prints are covered with an acid free paper prior to shipping. Please keep this paper over the print so it doesn't get scratched. Prior to framing leave the print to flatten on its own.
When you are ready to frame, you can lift the print from opposite corners, and take care not to kink the paper.
Licensing:
Who is the copyright owner?
As the creator of the image, I have full copyright on all of the images in my shop, social media, and other websites. The purchase of the print in no way transfers this copyright. It is unlawful to screenshot, copy, or print my images. You can however email me at studio@awildlife.co and ask for permission to use them. Without doing so, you are violating copyright law.
Please note, purchased prints cannot be reproduced in any manner.
Do you license your images for commercial use?
Yes. Email me at studio@awildlife.co
Is it possible to purchase one of your images that I saw on social media?
This is certainly possible. Reach out with a description of the image and I'll let you know: studio@awildlife.co
Other:
Do you work with interior designers?
Yes, I love collaborating with designers!
Do you offer wall murals?
Yes, many of our images can be turned into wall murals.
Please send me an email at: studio@awildlife.co to discuss.
Contact Details:
You can reach me either via email or telephone.
Phone: +1-917-480-9475
Email: studio@awildlife.co